Christmas Decor by Cowleys
Title: Appointment Center Representative
As an appointment center representative, Kathy handles incoming calls from our current or prospective customers and helps them resolve their pest-related problems. She makes sure that customer issues are resolved promptly and correctly by facilitating communications between the service technicians and their supervisors. Kathy genuinely enjoys helping people, and her unbridled enthusiasm is on display at the office every day. One of her most important responsibilities is interacting with the various property managers across the state who work with Cowleys to resolve their pest and wildlife issues for the communities they manage.
As an experienced administrative assistant, she helps with a variety of behind-the-scenes office tasks as well. Kathy is our in-house “computer guru,” and Excel expert who constructs and maintains business spreadsheets for the Cowleys management team.
To gain an even deeper understanding of the pest control industry, Kathy took it upon herself to become a licensed NJDEP commercial pesticide applicator. She obtained both her Core certification as well as the 7A category certification for general and household pest control. Additionally, Kathy developed a thorough understanding termite control by becoming a Certified Sentricon® Termite Baiting System Specialist. She is also a New Jersey Notary.
In her free time, she and her husband enjoy vacationing. Her favorite destination is Aruba during the winter where she can temporarily swap cold weather for sun, white beaches, and turquoise waters. She also enjoys precious time with friends and family, listening to music, jewelry making, and watching sporting events, especially baseball and football games.